The Encyclopaedia Britannica (1999 edition) defines empathy as:
“The ability to imagine oneself in anther’s place and understand the other’s feelings, desires, ideas, and actions. It is a term coined in the early 20th century, equivalent to the German Einfhlung and modelled on “sympathy.” The term is used with special (but not exclusive) reference to aesthetic […]
Oftentimes in business dealings we are faced with unsavory situations with clients and peers. These can prove to be destructive or, if handled well, can actually strengthen our relationships. In this article I share some helpful tips and techniques I have learned.
Take a walk in your adversary’s shoes. In an unsettling and/or unnerving situation when […]
How can we think about language as we use it in business so that we can use it more effectively?
First, let’s consider the purpose of our language acts in business. Without attempting to make an exhaustive list, we might notice that we use language to:
– make an offer (advertise, market, invite).
– negotiate and affirm agreements […]
Depression affects 1 in 3 people in the UK and can vary from mild to extremely severe. Having suffered severe depression for the majority of my life, I feel equipped enough to be able to discuss the way the mind works in relation to the topic of depression and death.
At some point while suffering […]